Delivery and Shipping Information
We are a New Zealand owned online business only. Our website is our catalog. All our products are right here on our website.
The website is open 24 hours a day, 7 days a week, 365 days a year.
Humans are usually in attendance during our office hours, 10am - 4pm Monday to Thursday.
Please note that the individual order-line prices displayed, when summed, may not exactly match the order total. This variation occurs because tax pricing is managed to 4 decimal places.
Shipping within New Zealand
- Within New Zealand we use NZ Post Track & Trace. We use this method as we are able to properly package your goods for safe shipping, and we love the track and trace facility provided. Note: with NZ Post track-pak service, expect delivery in 1 - 3 days.
- Buy as much as you like, the shipping cost stays at a flat rate of $6.89 per order, no matter how much you buy. (*Does not apply to large or heavy items such as packaging boxes or 12 inch lazy susans).
- Rural customers - an extra fee applies, as charged by NZ Post.
- PO Boxes are fine.
- This price applies within New Zealand only.
FREE Shipping (this price applies within New Zealand only)
- If the total of your order comes to $80 or more, the shipping is free (*to Metropolitan Area).
- Rural customers over $120 only pay a handling fee of $5.00 (Sorry, does not apply to items such as packaging boxes or 12 inch lazy susans.)
International Shipping
Most orders are sent within 3-5 days of the order being received. The price will be worked out based on the weight of the item.
All international orders will be sent by track and trace air post.
Orders over 2kg in total weight may incur higher shipping costs.
Please ensure your email address is typed correctly! Remember all prices on our Website are in New Zealand dollars. You can check what this will be (approximately) in your currency at a currency converter site; e.g. www.xe.com .
Approximate delivery times according to New Zealand Post:
- Australian orders 3-7 days.
- USA orders 6-10 days.
- UK orders 7-10 days.
- Europe and Ireland 7-10 days (some countries may be longer, e.g. France).
- Canada 7 - 14 days.
(Please remember all mails may take longer if there is a public holiday).
Please note we are subject to international postal systems, but these times are a good guideline for you to know when to expect your delivery. Please note that customs and country import taxes that are specific to your country are your responsibility.
We really work hard to make your shopping fun. If there are any problems we want to help to solve them so email us right away.