Help:

How to Order Online

Once you have found an item you like, simply enter the quantity you want in the quantity box, click "Add to Basket " to add the item to your shopping cart. To see what you have already put in your cart, click "Basket" on the bar across the top of the page, and when you are satisfied that you have all the items you require, click "Checkout" and follow the instructions carefully.

The friendly folk at Craft Runner will acknowledge your order and provide you with an order verification page by email. You should print the order verification page for your reference. If you don't hear from us right away, you may not have clicked that final button!

After we have processed and shipped your order, we send you a second email confirming your shipment. That's all there is to it! An easy, simple way to shop online at Craft Runner.

How can I take advantage of My Wishlist?

Here is a way for you to save your favourite items, to make them easy to find later.

How can I use Express Order?

If you know the code numbers of the products you require, you can enter the codes and desired quantities directly in this quick-order form, located in the navigation bar at the top of the page.

Is there a Minimum Order?

No. Isn't that great!

Is my personal information secure?

Yes. We never sell information or share our email lists with anyone, nor do we store your credit cards details online. If you are not happy to order online, we'd love to get your order by phone or fax :)

Do you provide credit accounts?

Sorry, but all orders are pre-paid, we do not run accounts. If you need the benefit of credit, we recommend that you choose a credit card provider that has additional benefits, eg. fly buys or air points, plus credit! Simply use your chosen credit card provider (Visa or MasterCard) to place orders on CraftRunner.

I have a business. Can I open a wholesale account?

We have a fantastic "quantity discount" system in place on the website, to cater for buyers of all sizes. That means, the more you buy, the cheaper it gets. You can buy in bulk, and get great discounts, or just buy a few pieces if that's all you want. If you need the benefit of credit, we recommend that you choose a credit card provider that has additional benfits, eg. fly buys or air points, plus credit! Simply use your chosen credit card provider (Visa or MasterCard) to place orders on CraftRunner.

What forms of payment do you accept?

We currently accept payment by VISA and MasterCard, and recommend this payment method for fast and easy order processing.
New Zealand customers can also pay using online banking / direct credit. The information you need will be emailed to you as soon as you have completely finished your order as above.

Can I come and see the findings?

Much as we'd love to have you visit, we do not have a shop, our website is our catalogue, we are strictly a mail order company. All our products are right here on our website. Sorry, but you cannot visit.